An open letter to Mitsubishi Canada

An open letter to Mitsubishi Canada about your OEM rear parking sensors.

Earlier this year, my wife and I, shopped for a new vehicle. We had some fairly simple criteria to find the vehicle we were looking for to replace our existing 2003 Suzuki Aerio.

  • AWD/4WD, either all time or switch-able.
  • Higher seating position.
  • Seating for 4+.
  • Plenty of cargo space.
  • Good warranty.
  • Affordable.
  • Great fuel economy.
  • Key less Entry.
  • Remote Start.

After looking through our options, doing research online, and doing a few visits to the local dealerships, we had narrowed our options down to the Honda CR-V, Nissan Rogue and Mitsubishi RVR (Outlander Sport in the USA).
After many test drives, even more research online and after seeing the colour she liked best, my wife decided that the Mitsubishi RVR was the best choice. It was a decent size, had heated seats, one of the best warranties in the business, great fuel economy and it was available a nice blue colour.

It’s even the same colour!

Although we (more like I) wanted the GT, it wasn’t quite within our budget, so we went with the SE 4WD, which did not have the remote start, but it was an available option, and we also decided that getting the front and rear parking sensors would be useful. So adding on $1,200 in accessories ($600 each for the car starter and sensors), we thought we were getting every thing we needed, and before you ask, we went with the manufacturer accessories so that they would be designed and compatible with the RVR, and get covered by the manufacturers warranty. Oh, it also helped that the dealer gave us what we were looking for on the trade in, and we got a $500 gas card.

Here is where the fun started. We picked up the car on February 2nd, without either of the options we bought, as both had to be ordered in. So, we wait a week and the car starter arrives and was installed in 1 day… so far so good, sensors are still on order. February ends, still no sensors… Mid March, sensors arrive, take the car in, oh no, some part of the rear sensors was broken and they need to order replacements. March ends, still waiting.
Finally, April arrives, and so do the sensors. Car goes into the dealer on Tuesday, but no, the dealer did no know they needed 4 sensors for the rear bumper and only received 2. On the good part here, the sales person that sold us the car loaned us his Outlander. Wednesday, waiting… Thursday, the extra sensors arrive, but they only have time to install the front ones. Finally Friday arrives and we get the RVR back.

The rear sensors suck, yes, the Mitsubishi parking sensors that they manufacture and sell for their own vehicles is bad. The beeper is located in the rear bumper, not wired into the cars sound system, which make it nearly impossible to hear over the radio, let alone the engine. My wife contacted the dealer, Loch Lomond Mitsubishi in Saint John, NB about this on the weekend after we got the car back, they said there is nothing they can do about the volume, and maybe we should go to an after-market shop to see if they can do anything, but they would get us contact information at Mitsubishi Canada. Really, you want us to go spend more money on your product that doesn’t work right?

Well, she patiently waited 2 weeks with no further contact from the dealer, so she decided to reach out to Mitsubishi Canada on her own, and sent them an email (see below) on Friday April 19th. Now, I figure that a large company like Mitsubishi should be able to respond to complaints within 3 to 5 business days, but we have not heard anything back from them as of end of business day today, Monday April 29th.

Now I am putting the ball in your court Mitsubishi, we have been relatively patient, but remain highly un-satisfied by the quality of the accessory we purchased and the complete lack of any semblance of customer service on your part. Since I am posting this on my blog, and will be sharing it via Facebook, Twitter and Tumblr, you will have multiple ways to contact me or my wife.

//Begin Wife’s Email

I am Very Disappointed in the Lack of Customer Care I have been show on this issue. I was under the impression that Loch Lomond Mitsubishi was a different type of car dealer, but it turns out you are just like all the rest. Now that you have your Money, who cares about the Customer. I have been in contact with your Service department and told them about my issue and was told to go get it fixed somewhere else, Mitsubishi will not fix their own product.

I am sorry, but I had thought you were better than this. I will let you know that I will be posting my complaint on both your Facebook page and Mitsubishi Canada’s Facbook page. I will also be posting it to any Blog or Web page I can find to Voice my dissatisfaction with you  and your product. When I was looking to purchase my new vehicle I saw so many nice things said about Mitsubishi and their service. I am very saddened to find I did not look hard enough to see that they were lies. I will make sure the next person does not go in with the same rainbow coloured glasses that I did. I will make sure as many people as I can, will know what you are really like. Your just after the sale, just like all the rest and cannot be trusted to Keep your word about your Customer Service.

Tanya Cameron

//End Wifes Email

Best of the Week – 1713

Here we go with this weeks edition of Best of the Week.

Movie Trailer of the Week: 

Pain & Gain – In theatres April 26th, 2013

Synopsis: A trio of bodybuilders in Florida get caught up in an extortion ring and a kidnapping scheme that goes terribly wrong.
Michael Bay films don’t normally get me excited, especially after the lens flare filled trilogy about transforming robots from my childhood that has been destroyed, and I can never get those moments back. This might make the list of safe films that Bay has been involved with. Pain & Gain pairs up Marc Wahlberg with Dwayne Johnson in an action comedy based on a true story.

YouTube Video of the Week:

Sir Richard Branson‘s Guide to Getting Lucky

I’m a big fan of Mr. Branson. He started out with a small record store and turned it into a global empire that includes airlines, cellular service, recording and more stores, just look at the complete list here. Now here he is announcing what seems to be a late April Fool’s joke, giving airline passengers the ability to order drinks and food for other’s they find attractive, and sending them a personalized hello message. I would never use it, but I’m sure there are others that will take full advantage of this new service.

News Article of the Week:

Mormon bishop runs off neighbours attacker using a samurai sword.
What would you do if you child told you that your female neighbour was being mugged? Probably not what Kent Hendrix from Salt Lake City did. Hendrix rendered aid with the 29 inch long carbon steel samurai sword he keeps in his bedroom, most likely for self-defence. Hendrix, a trained martial arts instructor, confronted the attack, who backed down and later turned himself into the police.

Michonne, known for her use of a samurai sword in the Walking Dead. Image © AMC

As always, I’m still open to suggestions for other categories, and for nominations to get included on the list. You can let me know at: oftheweekATleighcDOTcom

Best of the Week – 1613

Here we go with this weeks edition of Best of the Week.

Movie Trailer of the Week: 

Oblivion – In theatres April 19th, 2013

Synopsis: A veteran assigned to extract Earth’s remaining resources begins to question what he knows about his mission and himself.
This has nothing to do with the Elder Scrolls series of video games, believe me. Here we are taking a look at another story about our own future, a look into a post war Earth where we are forced to re-think everything we know… kind of like the Matrix, but with no blue or red pills. Oblivion stars Tom Cruise in the main role, and he is joined by Olga Kurylenko (Quantum of Solace), Andrea Riseborough (New to me, but cute), and the man should should narrate my life, Morgan Freeman.

YouTube Video of the Week:

Psy – Gentleman

Again, we won’t understand most of the lyrics, and we get to watch the South Korean pop sensation dance around silly well being moderately dressed… though I think he has the dressier version of MC Hammer‘s parachute pants on. Let’s help pad PSY’s retirement fund, as his newest video is only a week old and hovering around 150 million hits on YouTube. Oh, and does anyone know what a mother father gentleman is?

News Article of the Week:

Airport employee pens resignation letter on a cake.
When it comes to quitting your job, there are many ways in which you can inform your current employer that you are done. Chris Holmes, who had worked as an immigration agent for the Border Force at the Stansted Airport, the other lesser know of the London Airports, may have found the tastiest way to say piss off, I’m done. He served up his notice on a cake.
Check out Chris’s website here, looks like he makes some other delicious looking treats.

As always, I’m still open to suggestions for other categories, and for nominations to get included on the list. You can let me know at: oftheweekATleighcDOTcom

Best of the Week – 1513

Here we go with this weeks edition of Best of the Week.

Movie Trailer of the Week: 

42 – In theaters April 12th, 2013

Synopsis: The life story of Jackie Robinson and his history-making signing with the Brooklyn Dodgers under the guidance of team executive Branch Rickey.
I may not big a big fan of Baseball, or a lot of other sports, but the Jackie Robinson story is important. It not only changed baseball, but a lot of other sports as well. The biggest name to star in this film is Harrison Ford, and he is joined by one of my favourites, Alan Tudyk and Chadwick Boseman, who will take on the main role.

News Article of the Week:

Researcher hacks aircraft controls with Android smartphone.
I’m and android user and I’m a pilot. This hits close to home, well, sort of. The gentlemen that did this is also an android fan and developer, and also a pilot. His main reason behind doing this little experiment was to open the eyes of the aviation industry to the fact that a lot of the systems used to monitor commercial aircraft are not secure. His presentation is great, but does leave out a lot of key information that will keep your everyday users from taking over the flight your on. If it helps, the FAA and EASA ere made aware of his findings months ago and are already working on fixes.

Meme of the Week:

Dogs wearing Pantyhose
This is an odd little fetish isn’t it. This fad seems to be taking China by storm.  After the original image from Chinese social network Weibo user Ulatang on April 2nd, hundreds of these photos have started popping up all over the internet. It’s almost like a strange new version of dogshaming.

The image that started it all.
A notable example, this one at least gets Zebra print boots.














As always, I’m still open to suggestions for other categories, and for nominations to get included on the list. You can let me know at: oftheweekATleighcDOTcom

Best of the Week – 1413

Here we go with this weeks edition of Best of the Week.

Movie Trailer of the Week: 

Scary Movie 5 – In theaters April 12th, 2013

Synopsis: A couple begin to experience some unusual activity after bringing their newborn son home from the hospital. With the help of home-surveillance cameras and a team of experts, they learn they’re being stalked by a nefarious demon.
Oh look, another spoof movie, though I will admit that the Scary Movie series does a decent job of poking fun at main stream films. This latest film in the series stars Ashley Tisdale, Lindsay Lohan and Charlie Sheen.

YouTube Video of the Week:

Bubba Watson gets a new golf cart

2 weeks with golf related videos? I must be getting anxious for the courses to open here in New Brunswick. Golf carts haven’t changed much in years, though some people do customize them and add bling, but Bubba wanted something different. Oakley and Bubba came up with the BW1 Hovercraft.

Yes I want one.

News Article of the Week:

Radio hosts back from suspension after ‘Dihydrogen Monoxide’ prank.
Ok, so on April 1st, if someone on the radio is making claims that a chemical called Dihydrogen Monoxide has contaminated the water supply, do you believe them? If you live in Lee County Florida, you do. Although it is not the officially recognized chemical name, it does follow basic chemical nomenclature rules, it translates to H20, or as we normally call it, water.

Android App of the Week:

GPS Status & Toolbox.
It is a basic app that gives you a plethora of information. Satellite position and strength, speed, acceleration, battery level, compass (magnetic and true north), altitude, pitch, roll, a level, reset A-GPS data, and the ability to mark your present location and return to it later. It runs nicely in the background whenever another app requires GPS data, and I have found that lock on time and accuracy is increased.

As always, I’m still open to suggestions for other categories, and for nominations to get included on the list. You can let me know at: oftheweekATleighcDOTcom